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Purchases Made on Orange Nebula

If you are not satisfied with your purchase, you may return the eligible item within 30 days of receipt for a full refund. To be eligible for a return, your item must be in unused, new condition and be in its original packaging. Note: If you are seeking missing or replacement parts for a board game, you may be eligible to receive a replacement for no cost. Click here to submit a Product Support Request.

Unfortunately the following items are non-returnable and are subsequently not eligible for refunds:

  • Gift Cards
  • Downloadable Products
  • Opened Disc Media
  • As-Is or Clearance Products
  • Products Returned More Than 30 Days After Purchase

To begin your return, please complete a Product Return & Refund Request form. Once verified, we will reply within 3-5 business days with further instructions. Note that you are responsible for paying for return shipping for the returned item. Shipping costs are non-refundable. If you are shipping an item over $75, it is strongly recommended that you purchase shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for lost or damaged shipments.

Once your returned item has been received and approved, a refund for the purchase price will be processed and be automatically applied to your credit card or given as store credit, within 30 business days.

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