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Support

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Products

Missing/Broken/Damaged Parts

Ordered on Orange Nebula

If you ordered your product online directly from orangenebula.com, please fill out the below form and be sure to include all of the required information. We will typically get back to you within 1-2 business days. If you are contacting us during a kickstarter campaign or in the weeks after a product is first released our response time may increase, thank you for your patience and understanding.

Product Support Request

Ordered on Kickstarter/BackerKit

U.S. Customers

If you ordered your product online from Kickstarter or BackerKit and are located inside the United States, please fill out the below form and be sure to include all of the required information. We will typically get back to you within 1-2 business days. If you are contacting us during a Kickstarter campaign or in the weeks after a product is first released our response time may increase, thank you for your patience and understanding.

Product Support Request

International Customers

If you ordered your product online from Kickstarter or BackerKit and are located outside the United States, please send a full description of the missing items (including photos that illustrate what’s missing) to our fulfillment partner QuarterMaster Logistics ([email protected]). Be sure to include your name, email address, and as much of your order information as you can (backer number, etc.). They will take care of you as soon as possible.

Replacement Parts

Limited quantities of select replacement parts are available for our games for a nominal cost plus shipping and handling.  If you would like to inquire about a replacement part, please send us a message and be sure to include the name of your game and what part(s) you’re seeking replacements for in the message section of the form. Once received, we’ll follow-up within 1-2 business days.

*Note that due to the limited quantities we cannot guarantee that a replacement part will be available at the time of your request.

Store

Orders

If you wish to cancel your order, you may request cancellation by contacting us as soon as possible. The deadline for canceling orders is 11:59PM Pacific Standard Time (PST) the on the Wednesday following your order date. While we will do our best to accommodate requests made after the deadline, we cannot guarantee your request will be able to be fulfilled.

Absolutely! Unfortunately logistical considerations mean that there are some regions we are unable to fulfill orders to but we make every effort to be as accommodating as possible. Currently we are unable to ship to the following countries:

  • Afghanistan
  • Brazil
  • Congo
  • Eritrea
  • Iran
  • Iraq
  • Ivory Coast
  • Liberia
  • Libya
  • Myanmar
  • North Korea
  • Somalia
  • Sudan
  • Syria

This list is subject to change without notice.

At this time, we only accept payments via a major credit card.

Shipping

If you need to change your shipping address, please contact us as soon as possible. The deadline for changing your shipping address is 11:59PM Pacific Standard Time (PST) the on the Wednesday following your order date. While we will do our best to accommodate changes made after the deadline, we cannot guarantee your request will be able to be fulfilled.

We try to fulfill and ship orders each week. Orders placed before 11:59PM on Wednesday will be fulfilled that week. Orders placed after the deadline will be fulfilled the next week. This schedule is subject to change without notice. We do not offer expedited shipping options.

Unfortunately we do not offer expedited shipping at this time.

All orders are shipped via USPS priority mail when available. In some instances UPS may be used to ship your order.

Refunds & Returns

If you are not completely satisfied with your purchase we offer a 30-day return policy on a majority of our products. Please read our complete returns and refunds policy to see if your purchase qualifies.

General

Personal Data & Information

For information on how we collect and use your personal data, please read our Privacy Policy. If you have any questions please feel free to contact us.

We take your privacy and personal data seriously. Per GDPR requirements and in accordance with our Privacy Policy, if you wish to receive an archive of your personal data and/or request its deletion, please contact us. We will be happy to assist.

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